Booking of Tickets

The user must provide TASTE OF SURAT with the correct information pertaining to the cardholders name, card type, the card number, the card expiry date and the security code on the back of the card (if any) in order to make payment to TASTE OF SURAT Taste of Surats. The user shall be responsible for the correctness of the information provided and shall not be indemnified if the information is wrongly entered whether intentional or unintentional.

The user must ensure the correctness of all details of the booking before finally booking their tickets as TASTE OF SURAT will accept no responsibility and will not issue a refund for wrong bookings that are the fault of the user. If the user experiences problems with the booking process, they are to call the helpline number of TASTE OF SURAT specified on the booking page. The Portal shall not cancel any bookings once the transaction is completed.

Once the booking has been processed, the user will receive a confirmation e-mail and mobile number to their e-mail addressor mobilenumber with all the relevant details of their booking. TASTE OF SURAT is not responsible and will not issue a refund to the user for selecting the wrong tickets or if the user does not meet the minimum age requirements for that particular Event. The online booking is non transferable and cannot be further sold.

To collect the tickets the user must present the credit/debit card that was used to book the tickets in that particular Taste of Surat. The user has to carry the print out of the confirmation mail. The user may procure the ticket from the automatic ticket collection points or they can present the print out to the TASTE OF SURAT representative at the ticket counter of the concerned Cineplex. The user shall also carry proof of age for movies certified ‘A’.

Unless specified otherwise User is subscribed to TASTE OF SURAT & TASTE OF SURAT Partner promotions related communication through SMS & Email.

Outside FnB is not allowed

Cancellation of tickets

The booking shall be deemed to be cancelled in the following circumstances:-

  • The booking is valid only for the viewing of the Event at a specified multiplex of TASTE OF SURAT. The booking shall become valueless and non refundable if not used on the date specified on its face.
  • If, in the opinion of a representative of the TASTE OF SURAT, the user is in breach of these Online Booking Terms or is under the influence of drugs or alcohol, or that it is necessary for the safety or comfort or security of other customers or for the protection of property, the representative reserves the right to refuse the entry or request the Customer to leave the multiplex and may if necessary physically remove the Customer from the multiplex or physically restrain the Customer.
  • TASTE OF SURAT is required to abide by and enforce the age restrictions as specified by the Law for the time being in force. In the event that an authorised TASTE OF SURAT representative is of the opinion that the user does not meet the minimum age requirement and the user cannot provide photographic proof that they are of the required age, TASTE OF SURAT will not permit entry to that performance or Event.

 Users can contact TASTE OF SURAT customer care for authentication to get their profiles unlocked.

No cancellation will be allowed

    • No refund will be given for booking done through or amount paid by M-coupon/Gift card/Star Pass/Voucher/Promo. Also ticket cancellation cannot be applied/clubbed on a booking done through or an offer given by us or facilitate for business partner.
    • No partial cancellation is allowed. The patron will have to cancel the complete transaction.


Convenience fee and taxes applicable thereon will not be refunded in case of cancellation

    • This is an offer / facility given by Company, which can be withdrawn anytime without giving prior intimation to patron.